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English
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There's nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves-maybe more often than we realize. But we don't need more apologies, says John Kador-we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities...
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English
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Helping is a fundamental human activity, but it can also be a frustrating one. All too often, to our bewilderment, our sincere offers of help are resented, resisted, or refused-and we often react the same way when people try to help us. Why is it so difficult to provide or accept help? How can we make the whole process easier?
Many words are used for helping: assisting, aiding, advising, caregiving, coaching, consulting, counseling, guiding, mentoring,...
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English
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Ben & Jerry's has always been committed to an insanely ambitious three-part mission: making the world's best ice cream, supporting progressive causes, and sharing the company's success with all stakeholders: employees, suppliers, distributors, customers, cows, everybody. But it hasn't been easy. This is the first book to tell the full, inside story of the inspiring rise, tragic mistakes, devastating fall, determined recovery, and ongoing renewal of...
Author
Series
Publisher
Berrett-Koehler Publishers, Inc
Pub. Date
[2014]
Language
English
Description
Since employees who walk out the door cost their companies up to 200 percent of their annual salaries to replace, retention is one of the most important issues facing businesses today. And with so many surveys reporting that employees are unhappy and not working up to their full potential, engagement is a second serious and costly issue. The latest edition of this Wall Street Journal bestseller offers twenty-six simple strategies -- from A to Z --...
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Language
English
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Health care is in desperate need of an overhaul: its costs have been rising for decades far faster than its results. In this sure-to-be controversial book, leading management scholar and iconoclast Henry Mintzberg turns his attention to reframing the management and organization of health care. Mintzberg begins by describing various myths of health care, notably that this "system" is failing. It's hardly a system, but where it puts its effort, it is...